Computer Based Reservation System

Computer-Based Reservation Systems

 

Reservation Systems

• Distinguish between affiliate from non-affiliate central reservation systems.
• Identify the basic functions and services performed by a central reservation systems.
• Describe the functions and features of the reservation module of a hotel property management system.
• Describe management reports typically generated by a reservation module of a hotel property management system.

 

Global Distribution Systems

• Joint ventures linking a number of diverse businesses
• Hotel
• Airline
• Car rental
• Internet or private network
• Travel agencies
• Public access

 

Intersell agencies

• Reservation system that handles more then one product line
• Handle more then one product line
• Goal is to minimize suspense time
• The time elapsed it the time of inquiry to response.

 

Central Reservation System

• Affiliate Reservation System
• A hotel chains central reservation system
• Deal directly with the public
• Maintain statistics
• Talk time
• Conversation rate = ratio of rooms sold to total of inquiries
• Denial rate = ratio of reservation requests that were turned away
• Overrun facility is property that can receive reservations when another chain exhausts room availability.

 

Central Reservation System

• Non-affiliate reservation system
• Subscription system linking independent properties
• Communication of available rooms sent to the reservation system “open” or “closed”
• Security issues
• Room rates of competitors

 

Central Reservation system

• Property-level Reservation Systems
• Reservation records
• Reservation inquiry
• Determination of availability
• Creation of reservation record
• Confirmation of reservation
• Maintenance of the reservation record
• Report generation

 

Central Reservation System

• Sample data maintained in a
  Central Reservation System.
• Room types
• Room Rates
• Room Décor
• Room Location
• Promotional package
• Travel agent discounts 

 

Central Reservation System

• Alternative booking locations
• Guest recognition programs
• Special amenities

 

Reservation Inquiry Data

• Date of arrival
• Type and number of rooms requested
• Number of room nights
• Room rate code
• Number of persons in party

 

Confirmation Letter

• Confirmation of the Reservation
• Guest names and addresses
• Arrival date/time
• Room types, number, rates
• Number of nights
• Number of persons in party
• Reservation classification
• Special services request

 

Confirmation Letter

• Confirmation number
• Request for deposit/payment
• Update original reservation
• Cancellation policy

• A system update
  performs many of
  the same functions
  as a night audit